Return Policy

At ATX Textile, we strive to ensure your satisfaction with every purchase. If you are not entirely happy with your order, we're here to help.

1. Eligibility for Returns

1.1 Non-Customized Products:

• Non-customized products are eligible for return within 30 days from the date of purchase.

1.2 Customized or Personalized Items:

• Unfortunately, we cannot accept returns for customized or personalized items unless they arrive damaged or defective.

2. Initiating a Return

2.1 Contact Customer Support:

• To initiate a return, please contact our customer support team at sales@atxtextile.com within the specified return period.

2.2 Provide Details:

• Provide your order number, a brief explanation of the reason for the return, and any relevant photos in case of damage or defects.

3. Return Conditions

3.1 Product Condition:

• Returned items must be in their original condition, unworn, unused, and with all original tags and packaging.

3.2 Shipping Charges:

• Customers are responsible for return shipping costs unless the return is due to an error on our part or if the item is damaged or defective.

4. Refund Process

4.1 Inspection:

• Once we receive your returned item, our team will inspect it to ensure it meets the return conditions.

4.2 Refund or Exchange:

• We will process a refund or exchange based on the nature of the return and your preference.

5. Contact Information

For any questions about our return policy or to initiate a return, please contact our customer support team at sales@atxtextile.com.

6. Note:

Please note that this return policy applies to purchases made directly through our website. If you bought our products from a third-party retailer, please refer to their return policy.

Thank you for choosing ATX Textile.